Customer Feedback

"For the last 38 days, Monday thru Friday of every week, I have found you to be competent, courteous, and as prompt as possible.  It sure makes daily treatments less threatening!  Because you always brought my car back in good condition, I will remember you as the golden retrievers!  Thanks

Patient
Salem Hospital- Salem, OR

 

..."the valet parking is fabulous.  There is a gentleman that went the extra mile to accomodate me twice in one day in a short period of time.  I realize, yes that is his job, but to do this with such a great attitude and his body language sure showed that he is trying to make everything for those that come to St. Mary's better.  He (the Valet) was absolutely wonderful to me and my father.  Believe me in these days and times it is of the utmost to have a team and crew that is genuine and shows it on every level.  They are definitely an asset to your team and I hope you give them recognition, because as you well know first impressions can make or break a business or person."

Guest
St. Mary's Medical Center-Evansville, IL



"Not only do I appreciate your offering this service, but I want to thank the men who work in this valet service. They offer my mother assistance in getting in and out of the car, in getting or returning her walker to the back seat and making sure she is safely inside the doors of the hospital.  I cannot tell you how much I appreciate their caring attitudes and respect.  It means a lot to me to know that my parents are being respectfully cared for."

Guest
Methodist Hospital-Omaha, NE




"On behalf of our Board of Trustees, once again, I would like to welcome you (Avascend) to our hospital. We know our patients are most appreciative of your services and have commented to our staff about your cordial and friendly demeanor. Our valet service is a welcome addition which many other facilities do not offer, and you and your colleagues are the best!"

Richard J. Stephenson
Chairman of the Board - Cancer Center Treatments of America, IL



"I wanted to take a moment to share with you how much we appreciated you and your staff's hospitality while we were at St. Joseph's. From the valet's to the visitor check-in staff their smiling faces along with their pleasant and professional attitudes certainly helped us with the pain and suffering of coming and going.  Please extend our THANKS and appreciation to each one them. You have a good team and it shows!"

Visitor
St. Joseph's Hospital, Phoenix, AZ

 

"I had to be at the Dupont Hospital for some tests for my son. We come there once a week. This particular time I pulled to the door just to drop my son off and then go park. Your Valet person came right out to park the car. I told him it was okay that I was just dropping off my son and he said no worry he would take care of the parking. What an asset to the Hospital these young people are. Very polite and courteous. They would not even take a tip from me. We are able bodied and do not need the service but they were very eager to help.  Please relay to your staff that you have a great group out there and they need to be recognized for their job well done."

Guest
Dupont Hospital, Fort Wayne, IN

 

"Those young men are always kind and courteous. Kudos to those young men [Avascend Valet's], they treat their job like it is the most important job in the world."

Guest
St. Francis, Topeka, KS

 

"The son of a patient who passed away had promised never to leave his mother’s side and asked to sit with her body in the morgue until the funeral home came. Larry (The Avascend Manager) very graciously offered to sit with him until a chaplain came, lending a caring ear and sharing his experience as appropriate. His thoughtfulness was very much appreciated."

Neal Stack
Security-Research Medical Center, Kansas City, MO


“We are extremely pleased with the service we’ve received from Avascend. We have had so many good comments about their work. They have met and exceeded our expectations.”  Read related article

Doug Pytlinski
Vice President of Administration- Alton Memorial Hospital, IL

 

"It is clear that your team understands that they are stewards for the patients and families of the Sequoia Hospital Community. On behalf of the CHW leadership, thank you for all you do to advance the ministry of Catholic health care."

Lloyd H. Dean
President/CEO- Catholic Healthcare West




"I want to let you guys know that your employee here at UNMH Medical Center has won an award for outstanding customer service. Every year the Nurses in the out patient surgery department choose someone from UNMH as a winner for the award. They choose someone who goes out of their way for the staff and the patients.  He got flowers and a free Thanksgiving dinner. I have received many compliments on his service.  He is our golf cart driver.  He will be entered into another award where the doctors at Christmas give out an award.  We are hoping he will win the award from the doctors. He has become a great asset for UNMH and for our company."

UNMH Medical Center, Albuquerque, NM



"What a great service! The patient's glasses were knocked off his overbed table and the plastic frames broke. We called his regular eye doctor, who requested we drop them off and they'd see what they could do."  The Avascend Concierge made the trip to the eye doctor, and returned the glasses in less than two hours. "The patient got new frames, was able to read the consent for his surgery and fully participate in his care. If we did not have you and you staff, none of this could have happened. Again thank you so much for a great service."

Patient Advocate
Aurora Medical Center, CO 



Excerpt From Guest Opinion- As seen in the Statesman Journal, Salem, OR
Good deeds rare, appreciated read full article

 "...here's a suggestion:Take an hour from your daily schedule and drive to Salem Hospital. When you arrive, use the valet parking entrance. Shortly after you enter the parking garage, a smiling attendant (usually running) will come to your car and ask your name so that later he/she can deliver the car for your departure.

When the car is delivered, the attendant will hold the door for you and wish you a pleasant day before running off to serve another driver. As a local clothier puts it, "I guarantee it."

My comment comes simply because for the past 30 days I have used their services as part of a medically prescribed treatment for healing from an ominous staph infection.

That's probably enough for now, but let's not forget that in this imperfect world there is always reason to be hopeful and, on occasion, serene e.g., when you are fortunate enough to deal with folks like those attendants at Salem Hospital.

These are people who are both competent and caring as they carry out their duties with smiles and grace, and what could be better than that?"

Patient, Salem Hospital 

 

"Another VERY helpful thing has been the parking valet program. These folks truly are doing a great job for your facility. They are often the first impression one has, and for my husband and myself this has been a great impression. These employees are neat, friendly and always willing to help."

E.G.
Hospital Guest

 

"...she went above-and-beyond the call of duty to offer us a guest parking pass and tokens to be used after hours. She was a bright light in what was otherwise many dark days.  She is the epitome of service excellence.  The Children's Hospital is fortunate to have such a caring and compassionate individual staffing the Visitor Parking Garage."

Guest- Children's Hospital
Denver, CO 

  

"In all my years traveling the world I have never seen anything like it.  Today I observed a valet attendant not only open the door for an elderly woman but he RAN into the hospital and brought a wheelchair out for her.  He then assisted the lady out of her car.... he began to talk to her and began to make her laugh."

Guest
Missouri Baptist Center