Services
Throughout today's healthcare industry, an increasing number of CEOs have a new priority. They understand that improved patient flow with a focus on customer service and identifying new revenue streams must be a strategic priority.
Evidencing this priority, patient satisfaction scores are now a major evaluation criterion for healthcare executives and administrators. Medical facilities across the country have realigned their business and growth strategies to include guest service as a key differentiator in a market that is increasingly more competitive. Increased patient flow to empty beds, lowering Emergency Department waits, and insuring timely transport of patients to diagnostic and operating departments are now recognized as keys to improving the returns on large hospital investments in facility and equipment.
In addition, the competitive environment for recruiting and retaining doctors and nurses places a premium on services targeting overworked and under-staffed healthcare professionals. Dissatisfied and tired healthcare professionals can fuel poor morale and are recipes for low quality and medical errors.
Our healthcare hospitality services offer many benefits:
- more prompt patient attendance to appointments dramatic gains in patient and visitor satisfaction scores
- improved employee retention
- alternative sources of revenue through our retail services
- better utilization of diagnostic equipment and related resources
- elimination of bottlenecks in admissions and emergency departments quicker room turns and quicker placement of patients waiting for rooms
- mitigation of parking problems and traffic bottlenecks
No one is doing more to help implement this new strategic priority than Avascend. Take a deeper look at each of our services!