Food service and delivery is often overlooked as an opportunity for excellence, though it often tops the list of patient and guest dissatisfaction. Nothing can be more dissatisfying than a tray of cold food sitting in front of a patient or in a room for too long.
AVP brings customer service excellence to this area of the patient experience though room delivery and tray pickup. Patients are greeted warmly by Avascend’s customer-service trained staff creating a positive interaction with the patients and guests of your facility. While attending the patient room, AVP staff will see to the patient’s immediate comfort and serve as a liaison between the patient and the dietary staff, addressing any concerns or needs in a positive, proactive manner.
Avascend’s Room Service program creates a warm and distinguishing interaction with patients and guests, overcoming the traditional nominal patient interaction, while providing quick communication with dietary staff and a focus on solving patient concerns.
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