Merriam-Webster defines valet parking as;
valet parking
va-let park-ing
1. noun: a service that provides parking of motor vehicles by an attendant
Avascend Healthcare Hospitality is re-writing the definition:
Avascend Valet Parking
av-a-scend va-let park-ing
1. verb: the act (by an Avascend Hospitality Specialist) of greeting guests in such a way as to brighten their day, meet a need, enhance their experience, and leave a lasting first impression, then, safely and efficiently park and retrieve their car;
2. noun: a service that aligns with the hospital's core mission, vision and key drivers resulting in increased patient flow and improved guest satisfaction
Ultimately, the first impression of a patient or guest is critical to one's total hospital experience. Valet parking is less about cars and more about people, when you place Hospitality Specialists trained to focus on improving the hospital experience at the front door. Avascend's Hospitality Specialists provide a professional appearance, a warm smile, a helping hand to open doors and retrieve equipment, kind words, an escort to the hospital entrance, directions within the hospital, and a genuine thank you. These are just a few of the guest touches that come with valet parkers "redefined" as Hospitality Specialists.
With parking constraints, caused by construction or simply caused by far-from-the-entrance surface lots, valet parking allows patients and guests quick access to the hospital, thus improving patient flow by allowing patients to get into the hospital for their appointments on time. This quick access at multiple hospital entrances is a perfect opportunity to leave a lasting first impression with patients and guests, optimizing patient flow and improving patient and guest satisfaction scores.
At Avascend, our success is not only measured by the number of cars we park and retrieve, but by the number of, and nature of touches we can use to improve the total hospital experience of your patients and guests.